Help & Support
How can we help?
Find answers about your account, bookings, orders, payments and verification, or get in touch with the CheckRoute team.
Frequently asked questions
Getting started
Do I need an account to browse?
No. Anyone can search and view providers and listings. Sign in to book, order, request a quotation, save providers or leave a review.
Does it cost anything to use CheckRoute?
Creating an account and searching are free. You pay the business for the services, products or properties you book or order, at the price shown.
Can I use one account for every Network?
Yes. Your CheckRoute account works across the Care, Commercial and Property Networks.
Bookings and orders
How do I book an appointment or a service?
Open the listing, choose a branch and an available time, then confirm. Some bookings are confirmed instantly; others are confirmed by the business, and you are notified either way.
Can I reschedule or cancel?
Yes, from the booking in your account. Each listing shows its cancellation policy before you book.
How do I track an order?
Go to Orders & Requests in your account. Once an order is dispatched you will see its delivery status there.
Payments and refunds
How can I pay?
Pay online through CheckRoute's secure checkout, or, where the business allows it, pay at the business or on delivery.
Where are my receipts?
Every online payment and its receipt is in Payments in your account.
How do refunds work?
You can request a refund from an eligible payment. CheckRoute reviews it under the listing's policy and refunds approved amounts to your original payment method.
For businesses
How do I list my business?
Register in the Business Portal, choose your Networks and upload the documents each Network asks for. You can publish listings once you are verified.
How do I follow my verification?
The Verification Centre in the Business Portal shows the status of each Network, what is needed and any messages from reviewers.
When do I receive my money?
Payments for completed bookings and orders are settled to your bank account on the schedule shown in the Finance area of the Business Portal.
Trust and safety
What does “verified” mean?
The CheckRoute team has reviewed the business's registration and the documents its Network requires. Each Network's verification is shown separately.
Who can leave a review?
Only customers who completed a booking or an order with the business.
How do I protect my account?
Turn on two-step verification in Settings → Security, and never share sign-in codes with anyone.
Report a concern
Something not right? Tell us.
Reports go to the CheckRoute team. We review every one and act on listings, reviews and accounts that break the rules.
- A listingUse “Report this listing” at the bottom of any listing page.
- A reviewUse “Report review” on the review itself.
- A booking, order or paymentOpen a support case from your account so the details come with it.
